Refund Policy

Overview

This Refund Policy explains how refund requests are reviewed for subscriptions, one-time purchases, and credit-based usage.

Subscriptions

You may cancel an active subscription from your account settings or by contacting support. Cancellation stops future renewals, but it does not automatically refund the current billing period unless required by law or explicitly approved by us.

One-Time Purchases

One-time purchases are generally final once delivered or once credits have been added to your account. If there was a duplicate charge, payment error, or service issue that prevented access, contact support with the order details.

Credits And Usage

Credits consumed by completed AI tasks, exports, or other metered actions are not refundable. If a task fails and the system can verify the failure, credits may be returned automatically or manually after review.

How To Request A Refund

Contact support with your account email, order number, payment provider receipt, and a short description of the issue. We may ask for additional information to verify the request.

Changes

We may update this policy from time to time. The latest version will always be available on this page.