Refund Policy

Overview

This Refund Policy explains how refund requests are reviewed for subscriptions, one-time purchases, and credit-based usage.

Subscriptions

You may turn off automatic renewal from your account settings or by contacting support. Cancellation only stops the next charge. Paid access continues until the original period end, and granted credits keep their original expiration date. Turning off renewal does not automatically request a refund.

One-Time Purchases

One-time purchases are generally final once delivered or once credits have been added to your account. If there was a duplicate charge, payment error, or service issue that prevented access, contact support with the order details.

Credits And Usage

Credits consumed by completed AI tasks, exports, or other metered actions are not refundable. If a task fails and the system can verify the failure, credits may be returned automatically or manually after review.

For ordinary refund requests, the maximum eligible amount is calculated proportionally from the unused credits associated with that payment and is also limited by the amount the payment provider can still refund. Support may approve an amount at or below that limit.

After approval, the credits corresponding to the refund amount are temporarily frozen. Once the payment provider confirms success, those credits are removed and the related subscription ends immediately. If the payment provider confirms failure, the frozen credits are restored and the subscription is not ended. Credits may remain frozen while the provider result is still unknown. Credits from other payments, welcome grants, or credit packs are not affected, and an account balance is never made negative.

How To Request A Refund

Use Request a refund in Billing, or contact support with your account email, order number, payment provider receipt, and a short description of the issue. Submitting a request only creates a support ticket; it does not immediately cancel a subscription, remove credits, or issue a refund. We may ask for additional information and will confirm the outcome before processing. Approved refunds are returned to the original payment method; posting time depends on the payment provider and issuing bank.

Changes

We may update this policy from time to time. The latest version will always be available on this page.